Refund policy

This exchange and return policy is only applicable to orders on Beureka’s official website.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

Items ordered are eligible for Exchanges and/or Returns within 14 days from when the item was delivered, only if any of the following conditions are met:

1. Item(s) delivered are physically damaged
2. Wrong item is delivered
3. There is a missing item in the delivery
4. Item(s) have not been opened
5. Seals and tags of the item(s) are still intact

Please inspect your order upon reception and contact us immediately if the item is physically damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do not accept exchanges and/or returns for change of mind, for sale, clearance items or gift cards.

To start a return, you can contact us at info@beureka.com. If your return is accepted, we will send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

For exchanges and returns for orders made via other Beureka’s stores on e-commerce platforms such as Lazada, Shopee or Amazon, please contact us via the respective seller chat for us to better assist with relevant enquiries.